Senior Consultant, APAC

Kuala Lumpur, Malaysia | Customer Success | Full-time

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Job Summary:    

The Consultant will focus on designing and delivering KNOLSKAPE leadership and digital solutions for our clients and advise them on the best solution for organizational needs. The Consultant supports our business development teams by offering in-depth advice in sales meetings and client proposal.  The Consultant has accountability for implementing and measuring the effectiveness of delivered solutions of this position is to meet client business needs and to develop and implement strategies to increase sales revenue that represent the full range of our solutions.

The consulting with clients may be around defining business drivers, competency mapping, and pinpointing the learning need based on the organizational challenges. The Consultant will be active in delivering both assessment & development solutions and sometimes may include facilitating workshops.

 

Major responsibilities include the following:

  • Responsible for the Net promoter Score from the client
  • Deliver/implement client projects requiring in depth knowledge of KNOLSKAPE’s core technologies (virtual assessment centers, learning and development, organization development, coaching and development).
  • Strong in instructional design for devising detailed developmental solutions and is comfortable to work on the content (eg: custom create role plays, case studies/case lets reflecting the needs of the organization)
  • Ability to identify and spot opportunities for account mining and help sales team in converting the leads into revenue
  • Close the feedback loop with KNOLSKAPE’s product, sales and solution teams
  • Design, develop and deliver business-focused L&OD solutions.
  • Assist in controlling cost and managing project profitability.
  • Provide high level, integrated consulting to assist clients in evaluating/implementing our solutions.
  • Develop long term business relationships with clients.
  • Collaborate with internal team members for project execution
  • Provide support to sales teams in sales proposals and presentations requiring in-depth expertise 
  • Participate in conference presentation & marketing events.

 

Role Requirements

  • Excellent command of written and spoken English
  • Ability to work independently and as part of a team.
  • Strong internal and external client service orientation
  • Demonstration of progressive achievement, high work standards and energy.
  • Develop and demonstrate a deep understanding of KNOLSKAPE’s technology products and solutions
  • Travel between 20-25%

 

Qualification:

  • 6-8 years of relevant experience in consulting, L&OD or a human resource function role
  • Alternative degree in HR or Business Administration, with additional experience
  • Experience in leadership development design / solution
  • Workshop facilitation
  • Experience in assessment technology solutions (simulations, Psychometric and cognitive assessment centers)
  • Familiar with web-based applications of development tools and technologies
  • Experience in consulting clients around leadership development, organizational development and/ or Succession Planning

 

You’ll be a great fit to KNOLSKAPE if you exhibit the following qualities:

Willingness to learn, un-learn and re-learn

Demonstrating the capabilities of a builder

Being agile and working on making both the internal and external stakeholders successful

 

**To ensure, we speak to the right candidate, we would like to hear your thoughts around the biggest challenge that organizations face in light of the digital disruption in terms of people’s skills and capabilities during our first interaction with you.

  

About KNOLSKAPE 

KNOLSKAPE is an end-to-end learning and assessment platform for accelerated employee development. Our core belief is that desired business outcomes are achieved best when learning needs are aligned with business requirements, but traditional methodologies for capability development require a new, more updated approach. Keeping with this philosophy, we offer engaging, immersive and experiential learning and assessment solutions - strategy cascading, business acumen, change management, leadership pipeline, digital capabilities and talent assessments. Leveraging a blended omni-channel delivery model, KNOLSKAPE offers instructor-led classroom sessions, live virtual sessions and self-paced courses to suit every learning need. 

More than 300 clients in 25 countries have benefited from KNOLSKAPE's award-winning experiential solutions. A 120+ strong team based out of offices in Singapore, India, Malaysia, and USA serves a rapidly growing global client base across industries such as banking and finance, consulting, IT, FMCG, retail, manufacturing, infrastructure, pharmaceuticals, engineering, auto, government and academia. 

KNOLSKAPE is a global Top 20 gamification company, recipient of numerous Brandon Hall awards, and has been recognized as a company to watch for in the Talent Management Space, by Frost & Sullivan, and as a disruptor in the learning space, by Bersin by Deloitte. 

KNOLSKAPE is an Equal Opportunity Employer. To know what our current employees feel about working here, do look up on us on glassdoor.com.

KNOLSKAPE is an Equal Opportunity Employer. To know what our current employees feel about working here, do look up on us on glassdoor.com.

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